Return & Refund Policy

Because we sell fresh and perishable food, we cannot accept returned items once they have left our premises. We do, however, review refund requests fairly when something has gone wrong with your order.

No returns on food items

For health, safety, and hygiene reasons, we do not accept returns of any food or drink products. This includes items that have been collected, delivered, or partially consumed. Please check your order at collection or on delivery before you leave.

Refunds we may offer

We may offer a full or partial refund (to your original payment method where possible) when:

• An item is missing from your order
• You received the wrong product
• An item was clearly damaged, spoiled, or unfit to eat when you received it
• There was a significant error in pricing or fulfilment on our side

Refunds are considered on a case-by-case basis. We may ask for a photo, your order number, and a brief description of the issue. We reserve the right to decline requests that do not meet these criteria or where we cannot verify the problem.

How to request a refund

Contact us as soon as possible—ideally within 24 hours of collection or delivery—using the details on our Contact page. Include your order number, the item(s) affected, and any supporting photos.

Non-refundable situations

• Change of mind or taste preference
• Items consumed or discarded before reporting an issue
• Delays caused by factors outside our control (e.g. severe weather, third-party courier issues) where the food was still fit for consumption
• Promotional or clearance items unless faulty

Chargebacks

Please contact us before starting a payment dispute with your bank. We will work with you in good faith to resolve genuine problems quickly.

Last updated: May 2026. This policy may be updated from time to time; the version on our website applies to your order.